I am not happy about paying 3x what I reserved because my flight was delayed. I am not happy with arriving at the airport to find the kiosk closed and no information available.
These people are the scum of the earth! Souther hospitality is a joke with this company. STAY AWAY. They gave my reservation away because I was 30 minutes late getting there! I believe this is a GIANT SCAM! When I asked to speak to a manager the woman behind the counter almost laughed.. I was IRATE! THEN.. She tries to sell me a bigger car... I said I thought you were SOLD OUT! Im definitely calling the better business bureau. This company and its employees SUCK!
FU with the canned response! You don't care that people make a rez and you don't HONOR that commitment! DO NOT USE THIS COMPANY.. PERIOD!!!!!!!!!
Horrible Horrible Horrible Customer Service. I returned a rental car to Payless today, a nice gentleman with Avis was unable to check me in outside. He asked me to go inside to the counter to close out my receipt, no problem. I went inside, counter was empty, no sign, and not a rep in sight. The rental agency from another company stated they might be in he bathroom. I waited at the over 25 mins, then I see the Payless agency coming down the escalator eating doughnuts. He saw we waiting the entire ride down the escalator, yet he still stroll behind the counter and ask what I need. When I informed him politely I was waiting for a long period of time, he responds was rude. He threw his palm up towards my face and stated I wasn't waiting on him. Clearly a bad day at work for him, he definitely shouldn't be working in a position to deal with people; especially paying customers.
We were very disappointed with our experience at Payless. We were quoted one price on the computer after we reserved our rental and made clear ages, and all other information pertinent to the rental. When we arrived in Colorado from the other side of the country in Georgia, we were surprised to find out that our rental price had DOUBLED. We had only brought enough money for what we needed on this trip, so imagine our astonishment when we were miles away from home with no other choice but to walk amongst Colorado or charge the amount to our credit. This was because of our age being less than one year below 25 - a stipulation we were not made aware of before, during, or after the rental reservation. I also clearly stated the driver's age in the information given during the reservation process. The gentleman that helped us was unhelpful as he claimed to help us by only charging us for insurance (which is not mandatory) and waive the fee for the underage driver. This was a trick, as we still had no choice but to pay double the amount we were promised in the start. I will never recommend Payless to any friends or family, and I will never use them again in any travel arrangements I may make. We were scammed and deceived. The issue has yet to be resolved.
I booked a rental car through Expedia for my parents on their trip to Savannah. I booked the car for 3:00 pickup. My parents flight arrived at 4:00 and they gave the car away! Said they were a no show. When my father asked if there was another car available they said yes but it was an extra $60/day. I think an hour late is a little crazy with the airline industry. Especially when you count time for getting luggage. Luckily another car rental place helped them out and they were able to get another vehicle!!
When I called in the next day Kevin H was very helpful and went out of his way to help make up for the new massive price difference. I would have preferred the original price, but Kevin was able to keep me from bursting into tears in the Savannah Airport and being immobile on vacation. I'm being generous with the stars for the employee, the policy is horrendous and needs serious attention.
My flight was delayed and I was marked as a no show and my reservation given away. I was devastated, its eclipse weekend, everyone is sold out.
Payless Car Rental is a US Car Rental based in Savannah, Georgia. Payless Car Rental is located at 438 Airways Ave, Savannah, GA 31408, USA.
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