We bought a table and chairs. Delivery was set for over a week away. We received 2 or 3 phone calls telling us the same date and time frame (7am-11am). After the second call, I called customer service and just asked if they could change us to the afternoon due to a doctor's appointment. I was told we would have to change the day because it is all computerized and could not be altered. We dealt with it but still never got a different time frame--always 7am-11am, because the computer said so. The morning of the delivery we got a call at 6:55am that they were here. No call saying they were on their way, just that they were here. The worker who came in first had a chip on his shoulder and was rude the entire time. When we said something about the timing, he told us to call customer service. Didn't need to, they called us to seeyou how things went. We told them and once again I addressed the time frame and once again got the song and dance about the computer. We were first on the list and were still told 7-11. Because of a recent move, we have had several deliveries and this was the worst. Absolutely NO regard for the customers, just the computer. Unbelievable! No wonder the store was never crowded when we were there. The only people decient to us in the store were the ones who were making the sales. Everyone else we talked to was curt and could not be bothered. Hopefully they won't be around long! Wish there was some rating less than a 1.
Barbara was a great salesperson. Would go back and see her if I had the need for more furniture. Had a great experience.
I spent over $5,000 at RTG. We completely outfitted our new house. First off, the delivery was missing multiple chairs, and had a carpet pad I never ordered that they charged me an extra $200 for. The sectional couch I bought started shedding sharp feathers and sagging terribly within 1 yr. I tried to deal with it, yet after a couple more months it got worse. I called customer service offered to return it for a better couch, and I would pay the difference. The woman on phone was short and basically told me not ONE single thing can be done and I had to "deal with it". Im disgusted by the lack of customer service by this company and the reviews obviously show it. I will never spend one dime with this company and will be sure to divulged the multiple errors with my experience, and sorry excuse for customer service to anyone inquiring about Rooms to Go.
I wouldn’t buy from this place place again. First couch dropped in yard and broken by delivery guys. That couch was amazingly discontinued 3 days later and I had to go back to pick out something else and anything comparable was $500 more. Now, the new delivery was 1 day late (not terrible, but thanks for guaranteeing something you can NOT back or explain). And different delivery guys couldn’t figure out how to get the couch in my house so they punctured a hole in my Sheetrock ceiling and ripped my front door trim to pieces. Conveniently enough, no one is responsible enough to return my calls now. Screw Rooms to Go! Go to Ashley and pay a little more for quality/service.
Spent over 5k on a living room set and entertainment center. The first time leather was scratch with my door and legs were chipped. They were replaced a second time and these are chipped as well. It seems that they would not last long so I want to return them. What a headache instead of being enjoying our furniture we only have a waste of time with this back and forth and pretty upset morning. The quality of the leather is cheap and it seems like the warehouse and delivery people are careless. If I already have them changed why do they still send me defective ones? That's lack of respect for the customer and I will not tolerate that. This will be my last time buying here. 200 delivery fee for what, so it can be mishandled? I am tired of dealing with these people. Reviews are kind of similar so that tells you a lot of this company.
Rooms To Go Rooms To Go Kids Furniture Store Savannah is a US Furniture Store based in Savannah, Georgia. Rooms To Go Rooms To Go Kids Furniture Store Savannah is located at 7575 Abercorn Street, Suite A, Savannah, GA 31406, USA.
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