I sincerely can not say enough wonderful things about this place. After an absolute nightmare with Ashley furniture, I was left couchless. I walked into American Freight and within 3 minutes found the PERFECT (and higher quality than the one we had previously gotten from Ashley for the same price) couch, got it for a fabulous price since it was the floor model, AND got same day delivery. Cory was the best, totally helpful, genuine, and friendly without being smarmy like a lot of salespeople you find at furniture stores. The delivery company was just as pleasant and efficient. I will 100% be doing all of my furniture shopping here from now on, good selection, even better prices and great people.
Really friendly and helpful Cody was his name.
Went in to look around and was not asked if I needed help or anything. I finally approached them at the desk and was made to feel as if I was bothering them. I ended putting a table set on layaway and paid off a couple weeks later only to be told that the tables were not there and every time I called to see if they were there I was told they were not and they didn't know when they would come in. There are plenty of other places I can spend my money and I'll be going there from now on.
For the love of God please change your commercial, I have to mute the tv everytime it comes on. It's obnoxious and loud as hell. You could possibly have great sales and furniture but that commercial ruins it. Congrats you're more annoying than an hour long infomercial in the span of 20 seconds.
Terrible furniture store, hopefully not all locations are like this one but as ive done some research from multple review sites on the internet i can see its not just this location with poor customer service after purchasing items, but not to get to far off topic. Back in 2016 Me, my wife, and kids came into the store and purchased over 1600 dollars worth of furniture, had a good first impression everyone who was working that day was on it, helping us while we were being very indecisive, upon purchasing all my items one being a recliner for myself i was told by the manager to include the sales rep helping us that we were covered to 100% of any and all damages to our furniture for 5 years garunteed and both explained all we would need to do is call the store and they would handle the rest. Now i did have to purchase additional coverage from the company for all this to be possible but was never briefed that thats who i would need to handle business with after purchasing. I was told the exact opposite, to call their location being that i bought from them and they would handle the issue. But all being said, that day was not my issue, about 14 days ago Saturday before last i sat on my recliner that i had purchased and the arm unhenged from the frame and opened up for more room maybe it felt i needed it or something but i have no clue so im just going to assume its a manufacturer issue being that im not a wide load or a destructive person, neither are my 2 children or my wife, regardless if we were the warranty i was told i had would cover it all regardless even after reading it today it still says i would be covered, reading it off thier website and my reciept I still have in hand as i type this. So that monday the 13th to be exact my wife called in because i was very busy with work related issues, when she called she was immediately treated as if she was a bother and the with attitude the person speaking that day told her that our items warranty only covered rips and stains, and nothing else and didnt know what she was talking about basically treating her as if she was Retarded. Didnt expect this type of behavior being because the in person visit was the complete opposite. So of course, when she told me the story i had to call myself to understand. however, during the time i was still caught up getting stuff back on track at work i waited till today and me having some extra time to call them. When the phone was picked up as soon as they completed their scripted phone greeted i without hesitation told the gentleman the situation, Now obviously i was a little irritated being i was told they were trying to not honor their warranties they advertised to me from my wife. After telling him the issue with my recliner and the issue with the people being disrespectful to my wife the day she called he attempted to tell me welp still theyre not going to do anything and that their warranties are only for a year which the warranty in my hand has no experation date besides the one purchased being five years from purchase date and their company website has nothing on this as well atleast from what i could find. So i started to read my reciept to him from the warranty section on it so he would understand why im wasting my time with him but he assured me he could see the reciept and if i want to file a claim so bad then i could do it myself at Guardian the warranty company myself but their going to deny my claim too so it was up to me, and he didnt care. so i continued to ready it anyways because at this point i was being treated the same my wife was treated and the attitude i was recieving a from a store that promises 100% customer satisfaction was very unprofessional after i continued i heard him slam the phone the either a table or desk and walk away while i was dtill talking to tell someone in the background "here you wanna deal wuth this dude he wont shut up, i told him i dont need him to read the reciept to me and i can already see it" so another person who said he was the manager answered the phone and once again same issue occured
American Freight Furniture And Mattress is a US Furniture Store based in Savannah, Georgia. American Freight Furniture And Mattress is located at 15000 Abercorn St, Savannah, GA 31419, USA.
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