It didn't even take an hour for the guy to fix it.
Fair pricing and excellent work, prompt. Holton Plumbing handles all of our commercial plumbing needs at Faith Equestrian Therapeutic Center. Highly recommend this company
I agreed.
We had a hot water tank leak late on a Sunday evening at our office. I was able to shut off the water at the main to stop to flow and put a call into Holton Plumbing. They were able to come over by 10 am on Monday morning, which was a great help. They removed the tank and put a cap on the leak. I was grateful for their prompt response and the good service I received. It is VERY hard to run an office without having water! I have also used them in the past for our backflow test that is required by the city.
The guy that came out said I would need a new faucet kit. I called the lady back and asked how much it would cost for them to install it, she said they charge $95.00/hr. With a 1 hr. Minimum charge. No problem.
Great people to do business with!!
Can't review their work unfortunately because scheduling was a total let down. Called for a bathtub drain repair that was leaking for a rental property, earliest they had available was two days later and said they'd be here in the afternoon, I took it, waited two days. At 8am the morning of the appointment that was supposed to be in the afternoon I get a call from dispatcher saying the plumber is on his way that he'll be at the property in 5 minutes.. I was told it would be the afternoon, so I explained that I cannot just walk into my tenant's apartment at 8am unannounced, so they said they'd call me again in the afternoon and let me know what time they'd be here. Then around 1pm they call me, no advance notice saying the plumber would be at the property in 3 minutes, That's not much of a "heads up". I asked if he could come at 2:30, just 30 minutes later, she says sure.....4 hours passed by nobody called back, nobody showed up, nobody had the decency to tell me they were no longer coming. When I called they claim they came twice, NOT TRUE at all, nobody actually ever showed up. They didn't even offer to make up for it Just like that... no offer to make up for it or to come back they just told me the plumber was done for the day AT 4pm!
The lady that answered said they would come out to see if I would need a new one or if they could fix it, she didn't say anything about a service charge for that.
I got a bill for $149.00. So I called to see what the deal was, I was told it was going to be $95. The lady answered the phone that I had initially spoke with when the problem arose, and said they charged me for the 1st visit as well. I asked her why I wasn't told that there was a charge for that? She said it was my fault for not asking, I said are you kidding me? (Yes, in hind sight I should not assume anything), but I said it's your responsibility as a business to tell people what their being charged. She didn't even try to salvage a customer or try to fix the issue she just got an attitude and eventually hung up on me. She could have just apologized for the miscommunication and I would have been fine with it.
The faucet on my hot water broke off, and I wasn't sure if they could replace just the hot water faucet itself or if I would need a whole new faucet kit all together.
Initially I was really looking forward to future business with this company, I have a few jobs in the house that need done. They called me back and came to see the problem with my sink right away.
They lost this customer because of very poor business ethic.
Holton Plumbing Inc is a US Plumber based in Savannah, Georgia. Holton Plumbing Inc is located at 4131 Ogeechee Rd # 121, Savannah, GA 31405, USA.
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