The front desk staff could not check us in until 30 mins after the scheduled time and did not call me when it was ready, despite taking down my number for that reason. They offered no help in this matter. No apology either. My family checked into another room, and found people already in it! Although they were upgraded to a nicer room for their trouble, it is terrifying this happened at all. The rooms were nice and comfortable, but despite leaving do not disturb signs up, the cleaning staff came in anyway. At breakfast they ran out of food. Finally, my car keys had been mislabeled. It was very crowded that weekend, which explains some performance issues, but I do not recommend this place. It was worse than your average Marriott.
Updating this review as i was impressed with the proactive approach that was taken by one specific individual after I posted the below - Lauren. She is so fantastic and is a great asset to this property. Lauren made sure my mother and I had a great stay at The Mansion, even taking the time to put together a map with recommendations of places to go. If it weren't for Lauren, our stay would have been clouded by the poor service the property has in general. Thank you Lauren for making everything fantastic for my mother and I!
Stayed at the Mansion while celebrating our 25th wedding anniversary and we had a wonderful time! The staff was amazing from Gloria, the concierge, to Lauren at the front desk to Natasha on the Valet team. Everyone was always very pleasant and eager to help with questions. Even had champagne waiting for us in our room when we got back from our vow renewal ceremony which was a sweet surprise from Gloria! Highly recommend staying here!
Beautiful hotel! Great, helpful staff. Some strange price gouging (4$ for a bag of m&ms), nice rooms but I think that there could be some updates for the price and to be really considered "luxury". Towels are a little thin and generally just seem old, I was expecting really plush ones. The bedding is typical hotel bedding with a sheet and a medium weight knit blanket. Rooms are fairly standard hotel rooms with a nicer headboard and accent chair but have that same rough carpet that all hotels have, sink drains very slowly and bathroom hardware is dated. Despite some of the less than luxurious details in the rooms, the atmosphere of the hotel itself is great and the staff are really, really knowledgeable about the area and are endlessly helpful.
I had the most luxurious spa experience of my life at the Poseidon Spa which is located at the Mansion. The atmosphere and the culture is very nostalgic and based on history but you also experience a living history as you walk around the outside at the the park mingling with both locals and tourist. It reminds me of the movie "Titanic" because of the revelational "snapshots" of cross-cultural interactions.
This is the first review I have written, ever. I am a dedicated Marriott traveler (business and personal), so I have a certain level of understanding, but not on this one. I haven't even stayed at the hotel yet, I will be staying there as part of a larger trip that I'm taking my mother on for her 65th Birthday. I called to see if they could put a welcome amenity (bottle of champagne) in our room upon arrival as a surprise for her. A gal answered and I asked who I could speak with about this request and she said she was incredibly busy and I needed to call back later. Wow, okay, I understand being busy, but not even ask to take my information or somehow make the experience a little better for the guest and for a hotel of this supposed caliber, there is not any kind of additional admin staff on site that assist with general inquiries? Yikes.
Mansion On Forsyth Park Autograph Collection is a US Lodging based in Savannah, Georgia. Mansion On Forsyth Park Autograph Collection is located at 700 Drayton St, Savannah, GA 31401, USA.
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