I do not understand how they see that a sick child is running a high fever of 102.8 and they are just minding their business!!! The doctors and nurses are ignorant and busy just laughing and chatting rather than helping the patients. Am so disappointed!!!
The staff was fine, the problem started about 60 days after I left the Hospital. First I must say they began to call (Harass) me 7 days prior to my procedure wanting me to pay my Insurance deductible UPFRONT, before the procedure. I asked them how do you know I haven't already met my deductible and the claims just haven't been submitted or processed Yet? Just to get them off my back and considering I was going to owe them some money anyway in good faith I gave them $500 BEFORE my surgery. Approximately 60 Days after the surgery I received a bill for over $2400 due upon receipt. It said if i am unable to pay the entire amount to call their "Business office" and make payment arrangements. This is where the absurdity begins. My first call to them was not a good one. I calmly explained what was comfortable to me and also explained I had already paid them $500 in good faith and although I wanted to get this paid off as soon as possible I have to Do it within my means. I still have a mortgage, have to keep the lights on and I still have to eat. The person I spoke with was downright arrogant and rude and ended up hanging up on me. Then I called again and got another representative and told her what I could pay minimum per month.I told them I would pay a minimum of $200 per month but more than likely it would be more. I would rather commit to $200 and pay $400 than the reverse. I was told this amount is outside Memorial Health payment guidelines. I finally got a supervisor (Daniel) and I explained my position and also asked since there are specific payment guidelines it would seem to me I probably signed something prior to my procedure agreeing to those guidelines, if you can show me that document I will gladly pay whatever I agreed to. I have asked no less than six (6) representatives that question and none of them have been able or willing to provide that document which indicates there is no document. Daniel said he would contact memorial and get approval for my "outside of guidelines payment proposal" and get back to me. Wait a minute I thought I was talking to Memorial??? Two weeks later I called Daniel back because I hadn't heard anything from him and he said he was still waiting to hear from Memorial. I told him I have some money to pay and I would like to make a payment to you. HE TOLD ME DON'T PAY ANYTHING UNTIL YOU HEAR BACK FROM ME. I thought that was odd for him to tell me not to pay and I felt as if I was somehow being set up. So, in June I paid Memorial $700, July, $400, August $300 Paying off more than half the balance in three months. it's a good thing I made those payments because to this day I have never heard back from Daniel. Still I am receiving the Bills saying I have not responded to their payment requests. I have given them $1400 towards a $2400 balance in 3 months how can they say I have not responded? It's Memorial who has not responded to my continued requests to make arrangements. Now today, 5 days after making a $300 payment to them I get a letter saying because I have failed to respond to their requests my account will go to collections in 30 days. Really? Do these people have the slightest clue to what they are doing? It's a good thing they record every call because I may need to subpoena these transcripts because if they take me to collections after all the calls I have made, after being told not to pay anything, after paying over half the debt in 3 months they will have a fight on their hands. I will use their collect, payment and call records against them. I have made so many attempts to resolve this with them it has become pathetic. Just this week the rep I spoke to when I made my last payment (Regal) said he was going to look into this and promised he would personally call me back that day. Well that was 5 days ago. You want to take me to collections? Bring it Memorial! It seems to me you have the carriage in front of the horses.
The billing department there is horrible. Tried to setup a payment plan to payoff my medical bills with them, and they wouldn't agree to the terms. They said I could pay it in full or a 2 payments, half now and half in 30 days!. I cannot afford to do that. On top of all of that the representative was rude. When I asked to be transferred to a supervisor, he hung up on me. Now they will probably send my account to collections all because I can't pay the amount in full or even in two payments. Any other hospital would have agreed to my payment schedule, because another hospital did for other medical bills that I had.
I have sickle cell and just moved to Savannah from Miami a little over a month ago. Since I have been here, Memorial has almost killed me several times. I went in complaining of severe chest pain. After being discharged without even speaking to me, the doctor then told me once I begged to speak to him that there was nothing he could do for me it was just "pain". I begged him to keep me over night for observation, and he told me no. So I left and went home. Later that night I was rushed to St Joseph by ambulance with a fever of 105 and a blood pressure of 75/65. (Something like that). Turns out the pain in my chest was a blood clot in my lungs and not only that but my chest port had gotten infected and the infection had traveled to my blood steam causing sepsis. But according to the Memorial doctors there was nothing wrong with me. Since then, I have been having severe sickle cell pain not only in my chest but all over, most likely due to my body trying to heal itself (this just happened a couple of weeks ago). Since I just moved my insurance application for Georgia is still pending so I can't see a hematologist. So I try to deal with the pain until I can't deal anymore. And every time I go to memorial ED for help, I get a doctor who basically tells me there is nothing they can do for me and I was even told to DRIVE to Florida while in the middle of a crisis to see my old doctor. This has been the WORST experience ever, and I believe that hospitals like Memorial should not exist. At this point I don't want to live anymore. I have no quality of life. Why live and wake up to this pain every day and the people who are supposed to help me just look at me as another sickle cell junkie and refuse to even listen to me?
I should have come to this hospital to begin with instead of Candler. Long story short, the experience I had with Candler was one of the worst, if not the worst! The staff was rude and unprofessional, the PA refused to run tests to find out why I was in severe pain and sent me home with Aleve. Woke up the next morning doubled over in pain so I came to Memorial. The ladies and gentleman at the front desk were empathetic, I waited in the waiting room for 5 minutes and was taken back to a room. Dr Sanjay Iyer came in and shook my hand before ordering ultrasound, tests and exam. It turns out I had a ruptured ovarian cyst that could have been very serious. Thank you Memorial for getting some answers for me and providing top notch medical care. I promise I will never stray from this hospital and give Candler "a chance". I would rather wait 10+ hours on a busy night and receive top notch care than wait 1 1/2 hour to be treated poorly and receive no medical care but a $900+ bill. I will be disputing the bill with Candler in the mean time. Please don't change anything about this hospital! You all are amazing!! Thank you, thank you, thank you!
Memorial University Medical Center is a US Hospital based in Savannah, Georgia. Memorial University Medical Center is located at 4700 Waters Ave, Savannah, GA 31404, USA.
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