Staff and customers were all in a great mood, couldn't find what I was looking for nut had three employees ask if I needed any help.
I responded with “well, in order for me to leave the store with a battery, I will pay the additional core chare for now and then bring this complaint up to the next level later. That was the end result. I left the store after paying another core charge, but no core to return!!!!!!!!
They have a lot clothing styles to choose from at a good price. It would be nice to have a few more cashiers open.
Smaller walmart not a super one but clean, easy to find items. Staff is friendly and helpful. Quick check out.
I have a short recording from when she denied me to take a picture of her badge.
had good time shopping at walmart.Walmart have Everything you need with a very low price
I purchased a car battery a few months ago and paid a core charge. When I brought in the old battery, they refunded my core charge, and all was good. Today, I was going to take my boat out, and the battery was dead. It has been a month since I used it and it totally lost it's charge. Anyway, I took it in to replace this defective battery with a working one. They refunded the money to my credit card that I had used and I was on my way to pick up a new one of the shelf. When I came to the register, she rang the battery AND charged me for a core charge. I stopped her and explained that I did not get a core charge REFUND when I turned in the battery a few minutes ago, so why are you charging me that now? She was young and inexperienced so she said she had to get help from her manager. When her manager came over a couple of minutes later, I started explaining to her the situation, but within seconds, she cut me off and told me with an attitude that it was a policy of the state of Georgia and that it was nothing she could do about it. I asked her to stop and ACTUALLY listen to my full sentence without cutting me off this time, so I could explain to her what she apparently had misunderstood. So I tried again, and same thing happened again. A few seconds into it, she started talking over me again. At that point I realized she was not interested in hearing the facts and that this was a dead-end. I pulled out my phone and tried to capture her badge, so I could address the issue with the faulty core charge and her obnoxious behavior with her manager later. When she saw the camera, she had a FIT! She screamed to the casher “abort the transaction, ABORT the transaction!” She ran off with my original receipt in her hand (the one I got when I purchased the battery and with the core charge refund stapled to it from a few months ago) to get support from another assistant store manager. After about 10 minutes, they all returned. I once again tried to explain as simple as I could that I really just wanted to swap the defective battery with a ORKING ONE, and it should just be a “wash”. The assistant manager seemed interested in trying to listen and solve the issue, but ONCE AGAIN she interrupted and loudly told me that it could not be done.
Walmart is a US Department Store based in Savannah, Georgia. Walmart is located at 4725 US-80, Savannah, GA 31410, USA.
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