Had a cake especially made for my daughters bday but almost didn't get it because they forgot important details. In the end, they did what they could to fix it so for that, I'm appreciative and my daughter was tickled pink!
Literally can't thank her enough!
Always friendly and helpful. Most pleasant employees at any store I have shopped at. Other stores and chains could surely take lessons from them on how to interact with their customers.
I want to give a major shout out to the Largo plaza Publix bakery and specifically Evelyn, the bakery assistant manager, who went above and beyond for a frantic (probably way more frantic than needed) mother.
We struggled to conceive our daughter, she may be our one ans only and I have been planning her party and cake smash for months. Her theme was actually based around this idea for her smash cake. So, that's why I was a little more emotional than I would've been otherwise.
A huge thank you the Publix in Twelve Oaks. On Sunday I had to make a late run through. Everyone was extremely polite and helpful. Even the manager Jesse Cole took time out to ensure we had an enjoyable experience.
Our photographer got to Savannah before we did and explained the situation. Evelyn was on her lunch break, was the only decorator there and had been there since 6am, but without hesitation she said that she would remake our cake, make sure it was perfect, and not even charge us. Not charge us for some other publix's mistake-from a different state at that! She turned our day around and helped to ensure we had the perfect shoot! And as always it tasted delicious!
I need to know the secret to where Publix finds such friendly employees! They're always so nice and go out of their way to create a good customer experience. I really like the deli and produce at this location. The store is clean and tidy and everything is pretty easy to find. Some say it's too pricey but I don't find that I spend too much more than at other stores.
Today we were driving from Charleston, SC to Savannah, GA for our daughter's 1st birthday smash cake photoshoot. We ordered a cake from the publix near us and picked it up on our way out of town and it was NOTHING like what we had discussed. I was in too much of a time crunch to have it redone, so I just left. I was crying as I was telling our photographer about it. We wanted a peach cake with flowers all around and we got a neon orange cake with swirls. We are a publix family and this was the first time I've ever been disappointed in them.
Publix Super Market At Twelve Oaks Shopping Center is a US Supermarket based in Savannah, Georgia. Publix Super Market At Twelve Oaks Shopping Center is located at 5500 Abercorn St #2, Savannah, GA 31405, USA.
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